Standard and Express Shipping
We use reputed couriers like FedEx, DHL, Aramex for Express Shipping
with a guarantee that the first attempt for delivery would be made
within 5 working days of you placing the order.
If you select
Standard Shipping as your shipping option, your shipment is typically
sent via EMS/Speed Post. The shipment would be delivered by partner of
EMS in your country - which is typically the national postal service of
the destination country. In such cases, the expected delivery date is
indicative of date of delivered. The actual delivery date may vary basis
service levels of local shipping partner of EMS.
Express Shipping delivery commitment excludes holidays (Sundays,
Holidays in India and destination country), unforeseen delays in customs
clearances and alternative shipping instructions provided by customer /
recepient to courier company.
If the shipment does not get delivered within stipulated time for
Express Shipping, Voylla shall refund you the difference between the
Express and Standard Shipping charges for your order.
If you think that courier company has wrongly updated the order as
delivered or has not delivered the order, please let us know within 4
days of your expected date of delivery. We will liaise with courier
company to provide you the proof of delivery.
Once the shipment is handed over to shipping company, no modification
can be made to the order. Any change in delivery address or specific
delivery instructions would be accepted only if courier company is able
to entertain these.
Charges and Payments
6. The shipping charges are
dependent on destination country and the weight of the shipment. The
applicable shipping charges will be displayed to you while you place the
All the duties to be paid for export from India would be borne by
Voylla. Any import duties or local duties levied at destination would be
borne by the recepient of the shipment. These duties are directly to be
paid to the delivery boy.
In case a product gets damaged during transit, you can either opt for a
full refund or a replacement. To process any such claims, customers
must notify Voylla with a photograph of the damaged product within 2
days of receipt of the product.
The 30 days replacement warranty is not applicable for orders that are
delivered outside India and would cover only manufacturing defects upto
30 days of delivery of the product.