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How do I make a payment for a Voylla purchase?
Voylla offers multiple methods to make a payment for your order: Credit Card & Debit Card, Net Banking, and Cash on Delivery. All Credit/Debit card information remains confidential and private. Voylla and our trusted payment gateways use 256-bit SSL encryption to protect your card information.

Are there any hidden charges when I make a purchase on Voylla (Octroi, Sales Tax)?
There are absolutely no hidden charges when you make a purchase on Voylla. All prices include Value-Added Tax (VAT) and Central Sales Tax (CST). The prices you see on our product pages are exactly what you pay for the item.
We offer free delivery if the order is over Rs. 500, otherwise you will be charged an additional Rs. 50 for shipping. No additional charges for Cash On Delivery.

What is Cash on Delivery?
Cash-on-Delivery (CoD) is an alternative to paying by credit card or Net Banking. When you use our CoD service, you pay at the time of delivery, rather than paying at the time of purchase.

Are there any hidden terms and conditions for a CoD purchase?
The maximum order value for a CoD payment is Rs. 50,000. It's strictly a cash-only payment method; e-Gift Vouchers or Store Credit cannot be used for CoD orders. Payment has to be made using Indian Rupees only. Please keep exact change. 

How do I pay using a Credit/Debit card and is it safe? 
We accept all VISA and MasterCard cards issued by Indian and International banks. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit Card Verification Value found on the back of the card and follow the step-by-step instructions on the payment gateway. 
All Credit/Debit card information remains private and confidential. Voylla and our trusted payment gateways use 256-bit SSL encryption to protect your card information. 

Which debit cards do you accept? 
We accept all VISA and MasterCard cards issued by Indian and International banks. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit Card Verification Value found on the back of the card and follow the step-by-step instructions on the payment gateway.

For which banks do you accept payment through Internet Banking? 
We accept payment through Internet Banking from all Bank

How do I place a Cash-on-Delivery (CoD) Order?
  1. After you enter the shipping addresses (with Pin Code), you will be prompted for Payment Option.
  2. If the COD option is available for the given PIN code, you can select "Pay By Cash-on-Delivery"
  3. On the next page, you will get a order confirmation message, but your shipment will be pending until a customer service representative verifies your order via phone at the number you provided on shipment address page.
  4. Once verified and confirmed, we will process your order for shipment
  5. You will be required to make a cash payment to our courier partner at the time of delivery of your order.
Other Payment Terms & Conditions for Cash on Delivery orders
The maximum order value for CoD is Rs. 50,000
Gift Vouchers or Store Credit cannot be used for CoD orders
ONLY Cash Payment in Indian Rupees is accepted as payment.
Additional Rs 50 will be charged for orders at or below Rs 500. 

What is 30 Days Return Policy?
Please click here to view our Return Policy.

What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Please click here to view our Shipping Policy.

How do I pay for International Orders? 
You can pay with international credit/debit cards or transfer into our account through paypal. To know more about international shipping, read here.
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